Preparing for Your Visit
Our Pet Policy
Although we love pets as much as you do, to help ensure a safe, efficient and uninterrupted appointment, we kindly ask that all pets be secured before the respiratory therapists arrival.
Appointment Grace Period
We do have a 15-minute grace period for appointments. If you are going to be 15 minutes or more late, please give us a call as we may need to reschedule for another day.
Same Day Cancellations
We understand unexpected situations can arise however, to help us serve all patients effectively, if multiple home appointments are missed, all future appointments will need to be scheduled at one of our offices
Office Mask Fittings
To ensure the best possible mask fit, please bring your PAP equipment to your mask fitting appointment. Testing a mask without being connected to the PAP does not accurately reflect how it will fit and perform during therapy and we do not have demo units available.
Remote Setup Appointments
We kindly ask that the PAP equipment be fully unboxed prior to your remote setup appointment. If it is not, the appointment may need to be rescheduled. We also encourage you to try using the device for a few nights before your appointment if possible. This can help you become familiar with the equipment and allow you to bring any questions or concerns to discuss with the respiratory therapist.
Distilled Water
Please have distilled water avilable for your PAP appointments as we do not supply it.